Review on Dell.com e-commerce site

This week would be the last week of posting for our e-commerce blog. My title for this week is on a review on a local, transactional e-commerce site. First company that came across my mind is Dell.com.

Dell.com, is incorporated in 1984 as a direct selling company selling computers to customers. Slowly evolving, it turns out to be one of the most successful e-commerce company specialized in selling computer merchandise.

The business model provides ease to customers by processing the whole procedure through the website together with doorstep collection and delivery. The whole process wouldn’t require the purchaser to spare time attending physically to make payment nor collecting the purchased merchandise.

Dell is competitive in pricing as most of the parts are made in-house and have unique features to attract customers. Furthermore, Dell.com provides a large variety of laptops, desktops and accessories to satisfy requirements of its large customer base. The products are customized to meet requirement of various business nature such as cybercafés, small and medium enterprise, and even large enterprise.

Personal desktop and laptop are the main categories of sales to customers. To attract home users to make purchase, Dell.com introduces financing packages such as the zero-interest scheme to offer credit insufficient users to own their computers in a more credit sufficient way. Furthermore, it allows user to optimize performance with add-on customization features of the basic models.

My family just bought a desktop from Dell.com. The design is really nice and the service that they provided is very efficient and convenient. Hope that Malaysia will have more e-commerce website for us because it brings a lot of convenient. It makes life for “lazy” and busy Malaysians much easier!